According Krafton official policy, iOS user through Apple App Store complete top up pubg mobile can submit refund request within 14 day after transaction, but actual success rate only 65% (2023 data), Android Google Play refund approval rate lower 32%. Example, 2023 Q3 China iOS player submit 126,000 refund request, only 82,000 success, average process cycle 72 hour, consumed UC (Unknown Cash) cannot return. If player use third-party payment (example Alipay, PayPal), refund need contact Krafton customer service, success rate less 15%, need provide bank transaction record, device ID etc 6 proof document.
Minor mistake top up refund occupy 41% total request. According China Minor Game Top Up Management Rule, 2023 Tencent handle 47,000 PUBG Mobile minor refund case, average refund amount 620 RMB/person, but need provide ID card, guardian relationship proof game behavior data (example daily playtime ≤1.5 hour), review cycle up 14-30 day. Compare, EU under GDPR law force require 48 hour response, but only unused UC, deduct 30% handling fee. Example, 2022 Spain player class action lawsuit, Krafton forced refund total 480,000 Euro 2300 user, but require recall consumed UC cause final arrival rate only 57%.
Virtual item feature limit refund feasibility. Once UC convert in-game item (example skin, BP card), system cannot auto recycle, cause refund fail rate rise 89%. 2023 Krafton introduce blockchain tech track UC flow, but only cover 3% transaction (example over 10000 UC large top up). Example, player wrong buy 648 RMB “Elite Pass” after, if unlock reward then refund probability 0%, unused pass can apply partial refund (max 50%). Also, account ban after top up refund rate only 2.7%, need prove ban error (example false cheat), appeal process average cost 22 day.
Regional payment policy difference affect refund path. In India, through UPI (Unified Payment Interface) top up UC refund need NPCI (National Payments Corporation) second review, success rate only 18%, arrival cycle up 45 day. November 2023, India player because exchange rate fluctuation (Rupee depreciate 7%) launch group refund lawsuit, only 12% case get full compensation. In USA, credit card top up user can through bank start dispute, but dispute success will permanent ban game account, 2023 this ban rate year-on-year rise 43%.